Privacy Policy

Date Compiled: 03 February 2025

Date Revised: 01 April 2025

1. INTRODUCTION:

Yeyakho Legal Services is committed to protecting the privacy of personal information and complying with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa. This Privacy Policy explains how we collect, use, disclose, and protect personal information in the course of our debt collection and tracing services.

2. SCOPE:

This policy applies to all personal information processed by Yeyakho Legal Services, including but not limited to that of:

Clients
Debtors
Third parties (e.g. tracing agents, legal representatives)
Employees and contractors

3. INFORMATION WE COLLECT:

We may collect the following categories of personal information:

Identification information: full name, ID number, passport number
Contact information: telephone numbers, email address, physical and postal addresses
Financial information: account numbers, outstanding debt balances, payment history
Employment information: employer name, job title, work contact details
Tracing information: last known addresses, contact records, location data

4. HOW WE COLLECT INFORMATION:

We collect personal information in the following ways:

Directly from data subjects (e.g. during phone calls or written correspondence)
From our clients (creditors)
From public records and credit bureaus
Through third-party service providers (e.g. tracing agents, attorneys)

5. PURPOSE OF COLLECTION:

We process personal information for the following purposes:

To locate debtors and verify their identity and contact details
To recover outstanding debts on behalf of clients
To communicate with data subjects regarding outstanding amounts
To comply with legal obligations (e.g. court orders, regulatory requests)
To maintain accurate and up-to-date records

6. LEGAL BASIS FOR PROCESSING:

We process personal information based on:

The data subject’s consent (where applicable)
Performance of a contract with our clients
Compliance with legal obligations
Our legitimate interest in recovering debts and preventing fraud

7. DISCLOSURE OF INFORMATION:

We may disclose personal information to:

Our clients (the original creditors)
Registered credit bureaus
Attorneys and legal service providers
Tracing agents
Regulatory authorities or law enforcement, if legally required

8. DATA SECURITY:

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include:

Physical security measures (secure offices and storage)
Electronic safeguards (passwords, firewalls, encryption)
Staff training and confidentiality agreements

9. RETENTION OF INFORMATION:

We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. After this period, information will be securely deleted or de-identified.

10. DATA SUBJECT RIGHTS:

Under POPIA, data subjects have the right to:

Access their personal information
Request correction or deletion of inaccurate data
Object to the processing of their data under certain circumstances
Lodge a complaint with the Information Regulator

Requests may be submitted to our Information Officer (contact details below – No.12).

11. CROSS-BORDER TRANSFERS:

We do not routinely transfer personal information outside of South Africa. If such transfers are necessary, they will be done in compliance with POPIA and appropriate safeguards.

12. CONTACT US:

Information Officer:

Shahil Pillay

shahil@yeyakholegal.co.za

+27 (011)869-9381

144 Columbine Avenue, Johannesburg, Gauteng, 2091

For any queries, concerns, or data access requests, please contact our Information Officer.

13. POLICY UPDATES:

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.